Résumé

Curriculum Design • Content Development
Graphic Design • Information Design
Relationship Building • Content Analysis

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Instructional Designer

Accomplished and results-driven professional with extensive industry experience in driving success and cultivating strong relationships in the business. Demonstrated success delivering outcomes using rich backgrounds in graphic design, combined with skilled leveraging of training methodologies, to provide maximum user understanding and adoption. Innovative thinker known for having the ability to analyze and implement cost-effective processes and best practices. Clear communicator who fosters trust with peers, clients, and management to achieve goals.

Experience

Training Coordinator

Institute for Environmental Education, Wilmington, MA

December 2023 – Current

Plan and schedule in-person, instructor-led training courses as well as Zoom-based online courses throughout the year. Communicate with both staff and ad-hoc trainers to determine training availabilities. Proctor Zoom courses in order to uphold state requirements for certifications and continuing education.

Utilized background and expertise in graphic design and instructional design to overhaul training materials, including powerpoint decks, student manuals, and student handouts for all classes

  • Use expertise in Adobe Photoshop, Illustrator and InDesign to create custom graphics, update old scanned graphics

  • Create and maintain positive relationships with external ad-hoc trainers

  • Assist with day-of-class administrative tasks such as registering students, ensuring classroom materials are in order, and greeting students

Instructional Designer

TIAA, Salem, NH March 2020 – July 2023

Planned, designed, and developed training content across all learning modalities. eLearning courses created in Evolve web authoring tool by Intellum and consulted with business partners to determine the best training solutions to meet the business needs, create timelines, and develop training solutions.

  • Combined learning design and graphic design experience to create impactful online training, presentation decks, infographics, and other graphics as needed.

  • Recorded and edited audio for enterprise-wide business acumen podcast.

  • Consulted, designed, and developed blended learning solutions to retain high-performing entry-level associates and increase opportunities for internal mobility, yielding positive results across all participants, enhancing on-the-job performance as well as internal marketability for career development.

  • Created comprehensive participant guide for use with 360 Feedback development survey. Extensive content analysis resulted in streamlined deliverable focusing on user-centric design and simplified learner experience.

  • Increased visual interest and information flow through graphic design in Adobe Creative Cloud suite of tools.

  • Planned, created, hosted, and edited internal podcast for associates covering high-level business topics.

Instructional Designer / eLearning Developer

Chase, Jacksonville, FL October 2012 – December 2019

Designed and developed innovative online training content, received project request, helped determine modality, created training materials, and uploaded and validated courses on LMS, addressing learner feedback.

  • Designed graphics, illustrations, and other visuals to represent and communicate complex content.

  • Redesigned overly complex regulatory compliance training into a streamlined eLearning course, greatly reducing time spent in training while increasing course engagement and information retention.

  • Transformed suite of new employee orientation courses, partnering with subject matter experts and stakeholders to develop eLearning resulting in less time spent in ILT and overall reduced on-boarding time.

  • Designed new Adobe Captivate template for team in all eLearning courses in the Learning organization.

Additional Relevant Experience

Instructor, Continuing Education Department

Salem School District, Salem, NH 2011 – 2017

Developed curriculum for hands-on classroom training and delivered in-person training to students of varied abilities. Received unanimously favorable reviews by learners.

  • Evaluated and designed effective training content.

  • Adjusted material and training style to ensure student comprehension.

Trainer

Apple, Salem, NH 2007 – 2012

Facilitated one-on-one training with Apple customers with wide-ranging backgrounds and abilities on all Apple products, leading novices to a greater understanding and comfort level and assisting professionals with leveraging pro-level software for their business and creative needs. Consistently scored high Net Promoter scores on training surveys.

  • Collaborated with customers to create a training roadmap that helped them achieve their goals

  • Served as mentor for internal training program, allowing for faster response to requests for employee training

Technical Skills

Intellum Evolve, Adobe Captivate, Articulate Storyline, Adobe Creative Cloud suite, including InDesign, Photoshop, Illustrator, Microsoft Office Suite, Multiple LMS platforms

Education

Associate of Arts (AA), Graphic Design,
Northern Essex Community College, Haverhill, MA